At Dept of Doody, we want you to feel confident about choosing us as your pet waste removal service. Here are some of the questions we get asked the most. Of course, you can always contact us if you need more information. We can’t wait to help you enjoy a clean yard.
Questions
Our services require NO CONTRACT and service can be canceled at any time.
Department of Doody endeavors to serve with excellence and provide the best possible service to our customers. If you are not completely satisfied with your service, please contact us so that we can rectify any problems to restore your satisfaction immediately.
We require a debit or credit card on file to begin service, you can add a card when signing up and you can change cards from within your account in our client portal.
You can choose to pay daily or weekly. Our default is daily so if you would like weekly, just shoot us an email at deptofdoody@gmail.com
Yes. We only bill your credit or debit card after the service is complete. This is the most convenient thing to do so you’re never paying ahead of time or for a service that gets cancelled due to bad weather or holidays.
Simple, just click here and put in your zip to verify we service your area. Next, you will just need to fill in your information on our sign-up form and add a credit/debit card. You will immediately receive an email with a link to our online client portal and your username/password.
You’ll receive an email within 24 hours to answer any questions, go over the specifics of the service, and schedule your cleanup.
No. Our service is designed for your convenience, our scoopers only need access to the yard being serviced.
For the safety of our technicians, if we do a meet and greet, we would love to have your pups outside with us for attention and treats. While you know your dogs best, we are still strangers to them. Without you present, there is no way to know how they will react. It might be in your best interest to keep your dogs inside during service for your safety and the safety of your dog to ensure no bites happen, and no escape artists take a jog. We diligently close the gate behind us every time, but accidents happen (none on our watch to date thankfully!)
Our rates are the same no matter the size or breed of your dog.
Yes. We are locally owned and family operated business with a focus on 100% customer satisfaction. Our goal is to provide quality, professional service at affordable pricing, to ensure that every dog owner has the oppurtunity to use our dog waste removal services. We aim to maintain a professional image with high standards and an emphasis on exceeding the expectations of our local clients. We appreciate all of our 2 legged and 4 legged clients!
10% off for active military and veterans
10% off for all senior citizens over 65
10% off for clients with a service dog
*Promotions and discounts cannot be combined*
We will be there rain or shine. Although, in the event of severe weather (e.g., tornados, wind, lightning), you will be notified that service will be postponed to your next service date, where we will scoop double the doody.
The majority of our clients choose once per week service, but we also provide bi-weekly service. Although no two lawns are alike, we do offer other pet waste management solutions that include one time cleanups.
If your clean up falls on Thanksgiving, Christmas Day or New Year’s Day, we will try our best to move services to another day. If it is not possible, double duty will be performed the following service. All other major holidays are worked unless notified 2 weeks in advance.
Yes. Our poop scooping services are built around your schedule. We offer weekly, bi-weekly, or short term options and can also clean decks, patios, and dog runs.
We do. If you are unhappy with your service just let us know within 24 hours and we will be back out to fix it. If we are unable to make it back, you will not be billed for that visit.
Of course! We service HOA communities, dog parks, apartments, RV parks, hotels, special dog events, and more! No job is too big or too small. We even install pet waste stations and service them by replacing the bags and wiping down stations on a regular basis.